We’ve just launched Round Robin Alerting—a smarter way to distribute incidents fairly when multiple people are on-call at the same time.

How It Works

Round Robin ensures that no single person is overwhelmed by consecutive incidents. Instead of notifying all on-call users at once, incidents are assigned in a rotating order. This keeps the load balanced while ensuring everyone stays informed.

🔹 Rotations vs. Round Robin?

• Rotations cycle who is on-call week over week.

• Round Robin cycles who gets assigned when multiple people are on-call at the same time.

How to Enable Round Robin

You can activate Round Robin for each schedule separately:

1️⃣ Click the “No Round Robin” button in your schedule settings.

2️⃣ Enable Round Robin and define the number of users per incident.

3️⃣ Save your settings—incidents will now be evenly distributed.

Example in Action

Let’s say Peer, Sandra, and Nick are on-call at the same time, and Round Robin is set to 2 users per incident. Here’s how it plays out:

Incident | Notified On-Call Members

Incident 1 Peer, Sandra

Incident 2 Peer, Nick

Incident 3 Sandra, Nick

Incident 4 Peer, Sandra

This ensures that:

✅ No one is overloaded with back-to-back incidents.

✅ Every on-call member stays engaged without unnecessary noise.

Ready to try it out? Head over to your schedule settings and enable Round Robin Alerting today! 🚀